Email info@thearktech.comInclude your app version, macOS version and the steps to reproduce the issue. Please do not send chat content, passwords or payment information.
Purchases and restoring
Basic reads text archives you import yourself. Premium enables live chat and multiple accounts through Apple's monthly, yearly or one-time purchase options. Trial eligibility and terms are shown on Apple's purchase sheet. View verified purchases and choose Restore Purchases in Settings. Subscription cancellation and refunds are managed by Apple.
Signing in
- After enabling Premium, add an account and follow the QR instructions shown by the third-party website.
- The app needs a network connection when reopened. WebKit keeps synced website data locally for each account.
Notifications
- Notifications and the Dock unread count work only while the app is running and the website exposes unread signals. There is no remote push after quitting.
- You can pause alerts or turn off message previews in Settings.
Downloads and archives
- Attachments download to Downloads by default; choose another folder in Settings.
- Local Archives reads UTF-8 .txt exports you import. It does not automatically back up website conversations. You can delete imported copies in the app.
Keyboard shortcuts
⌘ NAdd account⌘ 1 – ⌘ 9Switch account⌘ RReload page⌘ + / ⌘ − / ⌘ 0Zoom in / out / actual size⇧ ⌘ DPause or resume alerts
ChatExtra is independently developed by The Ark Technology Limited and is not an official app of the third-party chat service.
The native app interface is currently in English. Website and store descriptions are available in multiple languages.